Refund policy

Last updated: October 11, 2026.

We want you to love Daily Glow. If something is not right, we are here to help.

All sales are final

Due to the nature of our product, we are unable to accept returns, and all sales are final. Daily Glow is a skincare product, and for health and safety reasons we cannot resell a jar once it has left our care or been opened. This applies to every order.

If something is not right

If something is not right with your order, we want to make it right. Email aurene@aureneskin.com with your order number and a description of the issue, and we will honor all good faith requests for a refund within 30 days of delivery. You do not need to ship anything back to us.

Damaged, defective, incorrect, or lost orders

If your order arrives damaged, defective, or incorrect, or does not arrive at all, email aurene@aureneskin.com with your order number and, where relevant, a photo of the issue. We will make it right with a replacement or a full refund, including any shipping, at no cost to you.

How refunds are issued

Approved refunds are issued to your original payment method, typically within 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Order cancellations

Need to cancel? Email us as soon as possible. We process orders quickly and cannot guarantee cancellation once an order has entered fulfillment, but we will do our best. If it has already shipped, reach out and we will help under the good faith terms above.

Contact

Questions? Email aurene@aureneskin.com, or write to Ancestra Skin LLC dba Aurene, 8605 Santa Monica Blvd, #572996, West Hollywood, CA 90069.